From Kimberly Williams, R.E., Dean
Owner and Founder of Boston Electrolysis® United States Registration No. 3,601,889
7330 East Earll Drive Suite J.
Scottsdale AZ 85251




LOOKING THE OTHER WAY's motto is to help you grow and manage your business however as a small business owner it's my opinion that could care less about the small business owner. Like other internet businesses is hosted by Akamai Technologies of Cambridge, Massachusetts who's Acceptable Use Policy for intellectual property rights is listed on the following website page below However I have copied and pasted their intellectual property statement below.

Intellectual Property

"Customer shall not use the Akamai Network and Services in any manner that would infringe, dilute, misappropriate, or otherwise violate any privacy or other personal rights or any intellectual property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. If Customer uses a domain name in connection with its use of the Akamai Network and Services, such domain name must not violate any trademark, service mark, or other rights of any third party."

After reading that I was impressed, therefore I submitted my complaint to Akamai Technologies using their email address I sent the email high priority and please acknowledge with a receipt however after five business days no reply and that coming Monday I called at Akamai Technologists at 617-444-3000 and left a message. I called every day telling their operator unless she connects me with their legal department that my phone calls will not stop until she puts me through to the Akamai Technologies Legal Department which was a voice mail request. Leaving my contact information I stated that unless I speak to legal department that there will be no end to my calls. It's good thing I have Verizon unlimited minutes. Keeping the pressure on the operator I was finally connected to Ben Brown of Akamai Technologies who's in charge of Information Security at Akamai Technologies.

The conversation started how come you have not replied to my trademark complaint against's blatant and abusive Trademark infringement of Boston Electrolysis®? Believe it or not Mr. Ben Brown replied that Akamai Technologies does not take trademark or copyrights complaints seriously because most of them are by competitors with a grudge. It's my opinion that some people in the computer industry are totally disconnected from the real word and I said to Mr. Ben Brown how can you take that attitude and I said I sent you emails in the proper legal format and that's your reason for not replying? I said do you have my complaint and he said not in front of him and I replied would you like me send you another copy? Yes, he replied and he gave me his email address and it was sent to him then he said he received it and would need time to reply to me.

Well Mr. Ben Brown is not very communicative in regards to the follow up and he told me I needed go online and register my complaint. Mr. Ben Brown was nice enough to send me a short email stating, Kimberly, Here is the information per our phone conversation. See the last section labeled "Akamai DMCA Process": He signed it Benjamin Brown Program Manager | Information Security. After arriving at the pages I clicked another link that took me to which was a page to file an Akamai DMCA Complaint which had nothing to with my trademark complaint.

After that I called Mr. Ben Brown of Akamai Technologies and in an angered tone I asked are you out of your mind? This is a trademark complaint? From there Mr. Brown replied, I did not realize this is trademark complaint. I said you already have the complaint and I am asking you again to act on it and not to delay it any further and Mr. Ben Brown replied, I will need time and will contact you. I waited quite a while and Mr. Ben Brown never replied so I would be patient and look for other ways to apply my complaint!

While waiting for a response from Mr. Ben Brown at Akamai Technologies I kept sending complaints to who replied with where looking into etcetera however their supposed legal team never sent me a formal letter. Finally I called Kelly Thompson Clark, President & CEO Chamber of Commerce and explained the situation and how Akamai Technologies have deliberately ignored my complaint and refused to comply with the law. Kelly Clark must have made a point with Akamai Technologies who is member of the Chamber of Commerce and for almost a two week period stopped advertising as Boston Electrolysis®. Two week later started again and I sent more complaints to Mr. Ben Brown and they stopped for a few days. Again I contacted Kelly Clark and they stopped again and started up again however you have to ask yourself why Akamai Technologies the hosting company refuses my legitimate request to bring an end to's willful illegal trademark infringement of business name Boston Electrolysis® ?

When you belong to a professional business organizations like the Cambridge Chamber of Commerce

Internet piracy is disgusting and Akamai Technologies who possess the image of being an upright honest internet hosting company is a disappointment. They have the image but that's all and why does Akamai Technologies allow to steal what they want while honest hosting companies obey the law. There suppose to be the people you count on for obeying the law however it's my opinion that Akamai looks the other way and let's commit one offence after the others.

Without one doubt is the best domain registrar and hosting company that enforces your trademark and there was a Boston based website known as www.zaphairremoval that are habitually infringing my Boston Electrolysis® Trademark United States Registration No. 3,601,889. In fact sent notice that that they had three days to remove Boston Electrolysis Trademark or their website or they would be taken off line. Well they refused and where taken offline and next I filed a trademark complaint www. against who was infringing mu Boston Electrolysis trademark. Again using the outline which was so simple and what’s amazing notified and they refused and where taken offline. The internet has hosting companies that are a haven for spammers, hackers and trademark infringers and what bothers me is why Akamai Technologies refuse to comply.

Websites like have quite the reputation however I am concerned that their habitual trademark infringement is based on hated because someone their hates Transgendered women like myself and it makes no sense for them to single me out with such hatred and disrupting my website ranking.

Boston Electrolysis® trademark concerning is another story of lies, deceit and treachery with their army of goons who are instructed to blatantly infringe my trademark however you should read's policy if you use their trademark on page trademarks. Yes they sound like the evil master and don't you dare use their trademark where states, "Any violation of these restrictions may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties." Of course fails to respect my Boston Electrolysis trademark and believes their above the law and since Akamai Technologies," Looks the other way and refuses to enforce their Intellectual Property clause at where they state, "Customer shall not use the Akamai Network and Services in any manner that would infringe, dilute, misappropriate, or otherwise violate any privacy or other personal rights or any intellectual property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. If Customer uses a domain name in connection with its use of the Akamai Network and Services, such domain name must not violate any trademark, service mark, or other rights of any third party." Isn't that wonderful meanwhile Akamai Technologies refuses to act on my trademark complaint while blatantly advertises as Boston Electrolysis® to the point where has illegally stuffed my Boston Electrolysis® trademark into their source code seventy five times. Gee how come does not respect the rights of others? I sent one complaint after the other to and Ben Brown at Akamai Technologies who now stonewalls my replies with no reply however I am hoping they do something because on that same page Akamai Technologies claim and state, "Fraudulent/Misleading Content-- Customer shall not use the Akamai Network and Services to transmit or distribute material containing fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations."

However on page Akamai Technologies Code of Ethics Policy. I take note where they claim and state, "Allow any illegal, unsafe, or abusive behavior in the workplace, including harassment or discrimination of any kind." On the other hand I cannot understand why they allow to vindictively assault my trademarked business name? One must conclude they can do what they want nevertheless in my opinion they dislike transgendered women because they look the other way while infringes and abuses my trademark. Akamai Technologies code of ethics do not apply to minorities like myself and you have wonder who they do apply to? The dishonest websites? Below is a short list of Akamai Technologies Ethics.

Dismiss ideas from any source without consideration.

Promise what we cannot deliver.

Violate the trust of customers, their clients, business partners, employees, or shareholders.

Allow any illegal, unsafe, or abusive behavior in the workplace, including harassment or discrimination of any kind.

Veer from our Statement of Purpose and Guiding Principles

Those are wonderful word however I ask why the refuse my rights? It appears Akamai Business Solutions have a hollow ring to them? The next step in my complaint process was my call to the Cambridge Chamber of Commerce who did attempt to help considering that Akamai Technologies is member of the Cambridge Chamber of Commerce.

Akamai Technologies at 617-250-3000
1.877.425.2624 Tom Leighton Tom Leighton

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